Who we are
Illuminations Television Ltd is a company registered in England and Wales under company number 1613547 (collectively referred to as Illuminations, “we”, “us” or “our” in this privacy policy).

Purpose of the policy
This Privacy Policy explains in detail the types of personal data we collect from customers when they purchase something from us and explains how, why and when we collect and process that personal data. It also explains how we’ll store and handle the data, and how we keep it safe.

Your privacy
Illuminations is totally committed to protecting the privacy of our site visitors and customers. The Illuminations team are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We pledge to handle data carefully and legally at all times and we will not disclose information about our customers to any third parties except where it is a necessary part of providing a service to you, for example, arranging for a product to be sent to you.

This policy, which applies when visitors or customers visit us online or via a mobile device, provides you with information about:
Your consent
How we collect and use customer information
Communication and Marketing
How we check your details and protect your data
How long we keep your data
Your rights
Cookies
How to contact us

Your consent
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from us, subscribed to one of our newsletters, or advised us of your e-mail address, post and telephone number we may occasionally update you on news and special opportunities via e-mail or post. However, if you would prefer that we didn’t, please contact Louise Machin.

How we collect and use customer information
We use your information in a number of different ways, once you have purchased an item through our Film Shop. We process your personal data to meet our legal, statutory and contractural obligations and to provide you with our products and services.

The personal data we collect is as follows
Your name, email, and telephone
Your organisation details, if provided
Your addresses, payment details and any other data you provide as required for processing your orders and returns. Please note that we do not store any payment details from online transactions as all payments are taken externally through PayPal which has its own security.
Communication between us, including emails and telephone calls

How we use customer information
To deliver purchases to you
To send service messages by email or post
To send information by email or post about new products and services

Communication and marketing
By providing Illuminations with your contact details, you consent to receive communication from us about our latest products which may be of interest to you. If you would prefer not to receive this information from time-to-time, please contact Louise Machin and we will ensure that you will no longer receive communications relating to existing and future products.

Checking your details and protecting your data
If you wish to verify the details you have submitted to Illuminations, please contact us via the e-mail address, telephone number or address given below. We take your privacy and data security seriously and take every reasonable measure and precaution to protect and secure your personal data.

How long we keep your data
We will hold on to your information for as long as it is needed to be able to provide the services to you.

Your rights
Regarding your personal information, you have:
The right to be informed about how your personal information is being used
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data
The right to stop direct marketing messages
The right to complain to your data protection regulator (the Information Commissioner’s Office in the UK) but we hope you would contact us first so we can resolve any issues for you.

What are cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Illuminations, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Contacting us
We welcome comments and feedback about our programmes, products and the service you have received. We hope that you will want to return to the Illuminations site often, and that you will recommend us to your friends and colleagues where appropriate.

Please write to us at:
Illuminations
19-20 Rhiedol Mews
Rhiedol Terrace
Islington
London
N1 8NU
UK

Or telephone:
+44 (0)20 7288 8400

Or email:
louise@illuminationsmedia.co.uk